Cancellation and Refund Policy for Degreebros
At Degreebros, we strive to deliver high-quality products and services to ensure complete satisfaction for our valued customers. As a part of our commitment to education, we aim to provide you with the best learning resources. However, if for any reason you are not satisfied with your purchase, we have outlined the following process and guidelines for returns and refunds.
1. Return/Refund Initiate Process
If you wish to initiate a return or refund, please follow these steps:
- Contact Customer Support: Reach out to our Customer Support Team within 7 days of receiving the product to express your concern. You can contact us via email at support@degreebros.com or by calling our support number at 9812941004.
- Provide Order Details: Include your order number, the product you wish to return, and a detailed explanation of the issue. This will help our team assess your request.
- Decision by Customer Support: After reviewing your request, our Customer Support Team will provide guidance on the next steps and whether your refund or return request is eligible. The decision of our Customer Support Team is final.
2. Guidelines for Return/Refund Requests
The following goods and services are non-returnable and non-refundable:
2.1 Non-Returnable Goods:
- Customized Products: Goods that have been made according to your specifications or personalized/customized items.
- Health & Hygiene: Products that are not suitable for return due to health protection or hygiene reasons once unsealed (e.g., study guides in physical formats).
- Digital Goods: Digital products such as digital assignment PDFs, e-books, or study materials in flipbook/soft copy format.
2.2 Partial Refund Eligibility:
- If the product/service you received was incomplete (e.g., missing questions or answers) or provided an incorrect solution, a partial refund may be issued at the discretion of our experts. The refund amount will be based on the expert’s assessment of the issue.
2.3 Sale or Promotional Items:
- Products purchased during a sale or under any promotional offer are not eligible for a refund.
2.4 Refund Discretion:
- We reserve the right to refuse returns or refunds for any merchandise that does not meet the above conditions, at our sole discretion.
3. Responsibility for Returning Goods
If your return request is approved, you are responsible for the return shipping costs unless otherwise specified. The goods must be returned in their original condition, unopened (for non-digital items), and without any damage. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return reaches us safely.
4. Mode & Time of Refund
- Mode of Refund: Refunds will be processed to the original mode of payment used during the purchase. If this is not possible, an alternative method will be offered.
- Time of Refund: Once the return is approved, and the goods are received by our team, refunds will be processed within 7-10 business days. Please note that processing times may vary depending on the financial institution or payment method.
We reserve the right to modify or update this policy at any time. Please review it periodically to stay informed about our current return and refund procedures.
If you have any questions or concerns regarding our return and refund policy, please feel free to contact our Customer Support Team.